Privacy Policy

A. Account and Contact Information

• Name, email address, phone number, and login/account credentials.
• Customer property contact information and cleaner/contractor contact information.
• Support messages, setup-call requests, and communications with CleanNami.

B. Customer and Property Information

• Property address, city, square footage, bedrooms, bathrooms, check-in/check-out times, and other property details used to price and schedule cleaning services.
• Property instructions such as parking, access, entry instructions, supply locations, special cleaning notes, checklist preferences, restocking requests, laundry instructions, hot tub instructions, and other turnover requirements.
• Customer-uploaded checklists, photos, documents, calendar links, and related setup information.

C. Calendar and Booking Information

• Calendar links, iCal feeds, checkout dates, booking dates, clean dates, and related scheduling information.
• Calendar validation status, sync history, and job-generation records.
• We use calendar information to schedule and manage vacation rental turnover cleans. Calendar links are read-only; CleanNami cannot modify your bookings through an iCal link.

D. Cleaner Work Information

• Cleaner availability, assigned jobs, accepted or declined jobs, check-in/check-out activity, work status, job notes, submitted checklists, restocking reports, issue reports, and proof-of-work submissions.
• Cleaner qualifications, service areas, laundry capability, hot tub capability, onboarding status, payout readiness, and related operational information.
• Performance and accountability records such as timeliness, completion status, missed availability deadlines, call-outs, evidence review results, and admin notes.

E. Location Information

• The CleanNami mobile app may collect precise location data when cleaners use GPS check-in/check-out, job verification, geofencing, background location verification, or related accountability features.
• Location data may include GPS coordinates, timestamps, cleaner ID, job ID, and arrival/departure records.
• If background location is enabled, location may be collected during assigned work periods or while job-verification features are active, depending on device permissions and app settings.
• We use location information to verify attendance, confirm arrival and departure, support customer-dispute review, improve job accountability, and manage cleaner safety and operations.

F. Photos, Files, and Uploaded Content

• Photos, videos if supported, checklists, receipts, documents, uploaded property files, proof-of-work files, and issue-report evidence.
• Uploaded files may include metadata such as upload time, file type, job ID, cleaner ID, property ID, and, depending on device settings, location metadata embedded by the device.

G. Payment, Billing, and Payout Information

• Customer payment status, invoices, charges, refunds, discounts, promo codes, subscription status, and billing records.
• Cleaner payout status, expected payout, approved payout, Stripe Connect onboarding status, transfer status, and payout-related records.
• CleanNami does not store full credit card numbers. Payment processing and payout onboarding are handled by Stripe or another payment processor, and their handling of payment data is governed by their own terms and privacy policy.

H. Device, Usage, and Technical Information

• Device type, operating system, app version, browser type, IP address, login activity, session identifiers, crash logs, diagnostic data, and usage activity.
• Push notification tokens and communication delivery data.
• Security logs, fraud-prevention records, error logs, and system activity logs.

• Provide, operate, maintain, and improve the CleanNami Services.
• Create customer accounts, cleaner accounts, jobs, assignments, checklists, calendar syncs, invoices, and payouts.
• Calculate pricing, expected cleaning time, team size, cleaner pay, labor cost, and job profitability.
• Schedule vacation rental turnover cleans based on customer calendars and cleaner availability.
• Verify cleaner arrival, departure, location, completion, proof-of-work, and job accountability.
• Send operational messages such as booking confirmations, subscription confirmations, job assignments, reminders, cancellation notices, failed payment notices, issue updates, and support messages.
• Review completed work, resolve customer issues, handle disputes, approve payouts, and maintain audit records.
• Detect, prevent, and address fraud, misuse, duplicate payments, duplicate payouts, security incidents, and technical problems.
• Comply with legal, tax, accounting, contractual, and regulatory obligations.

• With cleaners and contractors, only as needed to perform assigned work, such as property address, access instructions, checklist requirements, cleaning notes, job time, and customer-approved special instructions.
• With customers, as needed to show job status, proof-of-work, completion records, service updates, and issue resolution.
• With service providers that help us operate the Services, such as hosting, database, storage, payment processing, email, SMS, push notifications, maps, analytics, scheduling, and customer support providers.
• With professional advisors, insurers, auditors, accountants, legal counsel, or authorities when necessary to protect our rights, comply with law, respond to lawful requests, or resolve disputes.
• In connection with a business transfer, such as a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information. We also do not use personal information for third-party targeted advertising or cross-app tracking.

CleanNami may use third-party services to operate the website, app, payments, notifications, calendars, maps, storage, and support workflows. These may include, as applicable:

• Supabase or similar backend/database/storage services.
• Stripe for customer payments, subscriptions, Stripe Connect onboarding, and cleaner payouts.
• Apple Push Notification service, Firebase Cloud Messaging, or similar push notification services.
• Google Calendar, Google Meet, Google Maps, or other Google services used for setup, scheduling, maps, or calendar workflows.
• Resend, Twilio, or similar email/SMS providers.
• Vercel or similar hosting and deployment services.
• Analytics, logging, crash-reporting, and monitoring services used to diagnose problems and improve reliability.

These third parties may process information according to their own privacy policies and agreements with CleanNami.

• Location features are used for job accountability, not for advertising.
• Cleaners may be asked to grant location permission to use check-in/check-out, geofencing, background GPS verification, or job attendance features.
• If a cleaner disables location permission, some job-verification features may not work, and CleanNami may be unable to assign or verify certain work through the app.
• Location records may be reviewed by administrators for operational management, customer-dispute review, safety, and payout verification.
• CleanNami does not sell location data.

• We may send operational messages by email, SMS, push notification, phone, or in-app message.
• Operational messages may include setup links, booking updates, cleaner assignments, reminders, calendar sync alerts, failed payment notices, job-status alerts, payout information, and support communications.
• You may opt out of non-essential marketing communications where offered. Some operational messages are required to provide the Services.

We retain information for as long as reasonably necessary to provide the Services, manage customer and cleaner relationships, maintain business records, resolve disputes, support tax/accounting requirements, comply with legal obligations, and protect CleanNami, customers, cleaners, and contractors.

• Customer setup sessions and abandoned setup records may be retained for follow-up and service recovery.
• Job, GPS, checklist, photo, payout, payment, and dispute records may be retained as business, accounting, and operational records.
• If you request deletion, we will delete or de-identify information where reasonably possible, but we may retain records when required for legal, tax, accounting, fraud-prevention, contract, dispute, safety, or legitimate business reasons.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their own login credentials and devices.

• You may request access to, correction of, or deletion of your personal information by contacting us.
• You may update certain account information directly in the app or website when those features are available.
• You may control app permissions, including location, camera, photos, and notifications, through your device settings. Disabling permissions may limit app functionality.
• Depending on your location, you may have additional privacy rights under applicable law. We will respond to verified requests as required by applicable law.

The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

CleanNami is operated from the United States and may use service providers located in the United States or other countries. By using the Services, you understand that information may be processed in countries that may have data-protection rules different from those in your location.

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date. If changes are material, we may provide additional notice through the app, website, email, or other appropriate method.

For privacy questions, requests, or concerns, contact: